Politique de remboursement
Return & Refund Policy
At TAMDERT, your satisfaction matters. We handle return, exchange, and refund requests with care, transparency, and professionalism.
If your order arrives damaged, incorrect, or with a clear product issue, you may request support according to the conditions below.
Incorrect Product
If you receive the wrong item, our team will review your request and help with the best solution.
Damaged on Arrival
If the product or packaging arrives damaged, please contact us quickly with clear photos.
WhatsApp Support
Our support team will guide you step by step through the return, exchange, or refund process.
Return Eligibility
A return or exchange request may be accepted in the following cases:
- The product arrives damaged.
- You receive the wrong product.
- The packaging is clearly defective upon delivery.
- There is a visible issue with the product at the time of receipt.
Return Conditions
To be eligible for a return or exchange, the product must meet the following conditions:
- The product must be unused.
- The product must remain in its original packaging.
- The product must be returned in the same condition as received.
- The request must be related to a damaged, incorrect, or defective product.
Cases That Are Not Accepted
Returns or refunds cannot be accepted in the following situations:
- The product has been opened, used, or consumed.
- The product is no longer in its original packaging.
- The product was damaged after delivery due to misuse or improper storage.
- The request is based only on a change of mind after receiving the correct product.
- The customer provides incomplete or incorrect information.
How to Request a Return or Refund
To request a return, exchange, or refund, please contact us through WhatsApp and provide the following information:
- Full name
- Phone number used for the order
- Delivery address
- Reason for the request
- Clear photos of the product or packaging if the item is damaged
Exchanges
If your product arrived damaged or incorrect, TAMDERT may offer an exchange with the correct product, depending on availability and after review by our support team.
Refunds
Once your request is reviewed, our team will inform you whether the refund has been approved or declined. If approved, the refund will be processed according to the payment method used or the solution provided by our customer support team.
Important: TAMDERT reserves the right to refuse any return or refund request that does not meet the conditions stated in this policy.
Return Shipping Fees
In the case of an incorrect or damaged product, our team will explain the return process clearly before any step is taken. Return shipping fees may vary depending on the situation.
Our Commitment
TAMDERT is committed to providing a smooth and trustworthy customer experience. Every request is reviewed carefully to ensure fairness, transparency, and premium service.
Contact Support
For return, exchange, or refund requests, please contact us through WhatsApp:
201509949337
Address: 8 Al Merghani, Cairo, El Nozha, 4451426, Egypt