Politique d’expédition

.tamdert-shipping { background: #fff7ef; color: #3e0703; padding: 48px 22px; font-family: inherit; line-height: 1.8; } .tamdert-shipping * { box-sizing: border-box; } .tamdert-shipping-container { max-width: 1050px; margin: 0 auto; } .tamdert-shipping-hero { background: linear-gradient(135deg, #3e0703 0%, #660b05 55%, #8c1007 100%); color: #fff0c4; padding: 46px 34px; border-radius: 16px; text-align: center; margin-bottom: 34px; } .tamdert-shipping-hero span { display: block; font-size: 11px; letter-spacing: 2.5px; text-transform: uppercase; margin-bottom: 12px; opacity: 0.85; } .tamdert-shipping-hero h1 { color: #fff0c4; font-size: 38px; line-height: 1.15; margin: 0 0 14px; } .tamdert-shipping-hero p { max-width: 720px; margin: 0 auto; color: #fff0c4; font-size: 15px; line-height: 1.8; } .tamdert-shipping-main { background: #ffffff; padding: 42px; border-radius: 16px; border: 1px solid rgba(62, 7, 3, 0.12); box-shadow: 0 12px 35px rgba(62, 7, 3, 0.04); } .tamdert-shipping-intro { background: #fff0c4; padding: 22px; border-radius: 14px; border-left: 4px solid #8c1007; margin-bottom: 34px; } .tamdert-shipping-intro p { margin: 0; color: #3e0703; font-size: 16px; } .tamdert-shipping-cards { display: grid; grid-template-columns: repeat(3, 1fr); gap: 18px; margin-bottom: 38px; } .tamdert-shipping-card { background: #fff7ef; border: 1px solid rgba(62, 7, 3, 0.1); border-radius: 14px; padding: 24px 20px; transition: 0.25s ease; } .tamdert-shipping-card:hover { transform: translateY(-3px); box-shadow: 0 14px 35px rgba(62, 7, 3, 0.07); } .tamdert-shipping-icon { width: 42px; height: 42px; background: #8c1007; color: #fff0c4; border-radius: 50%; display: flex; align-items: center; justify-content: center; margin-bottom: 14px; font-size: 20px; } .tamdert-shipping-card h3 { color: #660b05; font-size: 17px; margin: 0 0 8px; } .tamdert-shipping-card p { color: #3e0703; font-size: 14px; line-height: 1.7; margin: 0; } .tamdert-shipping-section { padding-top: 26px; margin-top: 26px; border-top: 1px solid rgba(62, 7, 3, 0.1); } .tamdert-shipping-section h2 { color: #660b05; font-size: 23px; margin: 0 0 12px; } .tamdert-shipping-section p, .tamdert-shipping-section li { color: #3e0703; font-size: 16px; } .tamdert-shipping-section ul { padding-left: 22px; margin-top: 10px; } .tamdert-shipping-list-card { background: #fff7ef; border: 1px solid rgba(62, 7, 3, 0.1); border-radius: 14px; padding: 22px; margin-top: 16px; } .tamdert-shipping-note { background: #fff0c4; border: 1px solid rgba(140, 16, 7, 0.18); border-left: 4px solid #8c1007; border-radius: 14px; padding: 22px; margin-top: 18px; } .tamdert-shipping-note p { margin: 0; } .tamdert-shipping-contact { background: #3e0703; color: #fff0c4; padding: 24px; border-radius: 14px; margin-top: 34px; } .tamdert-shipping-contact h2 { color: #fff0c4; margin: 0 0 10px; font-size: 22px; } .tamdert-shipping-contact p, .tamdert-shipping-contact strong, .tamdert-shipping-contact a { color: #fff0c4; } .tamdert-shipping-contact a { text-decoration: none; font-weight: 700; } .tamdert-shipping-whatsapp-btn { display: inline-block; margin-top: 16px; background: #8c1007; color: #fff0c4 !important; text-decoration: none; padding: 13px 24px; border-radius: 8px; font-weight: 700; font-size: 14px; transition: 0.25s ease; } .tamdert-shipping-whatsapp-btn:hover { background: #660b05; transform: translateY(-1px); } .tamdert-shipping-small { font-size: 13px !important; opacity: 0.8; margin-top: 18px; } @media (max-width: 850px) { .tamdert-shipping { padding: 30px 14px; } .tamdert-shipping-hero { padding: 36px 22px; } .tamdert-shipping-hero h1 { font-size: 30px; } .tamdert-shipping-main { padding: 28px 20px; } .tamdert-shipping-cards { grid-template-columns: 1fr; } }
Delivery & Order Care

Shipping Policy

At TAMDERT, we prepare every order with care and work to deliver your cold-pressed argan oil safely across Egypt.

This Shipping Policy explains how orders are processed, confirmed, prepared, and delivered after purchase.

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Egypt Delivery

We deliver to customers across Egypt, depending on courier availability and delivery coverage.

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Careful Preparation

Your order is checked, packed, and prepared carefully before being handed to delivery.

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WhatsApp Support

Our support team can assist you with order confirmation, delivery updates, and tracking requests.

Shipping Areas

TAMDERT provides delivery services within Egypt. Delivery coverage may vary depending on your city, area, and courier availability.

Order Processing Time

After your order is placed, our team may review and confirm your details before preparing the shipment.

  • Orders are usually processed within 1 to 2 business days.
  • Processing may take longer during high-demand periods or promotions.
  • Incomplete or incorrect customer information may delay processing.

Estimated Delivery Time

Delivery time depends on your location and courier operations.

  • Most orders are delivered within 2 to 4 business days after confirmation.
  • Remote areas may require additional delivery time.
  • Delays may occur due to courier issues, weather, high demand, or external circumstances.

Order Confirmation

Our team or delivery partner may contact you by phone or WhatsApp to confirm your order details before shipment. Please make sure your phone number is correct and reachable.

Important: If we cannot reach you or if the delivery address is incomplete, your order may be delayed or cancelled.

Shipping Fees

Shipping fees, if applicable, will be displayed clearly at checkout or communicated before completing your order. Fees may vary depending on location, offer, or delivery conditions.

Delivery Process

Once your order is prepared, it will be handed to the delivery partner. The courier may contact you before delivery to confirm your availability and location.

  • Please keep your phone available during the expected delivery period.
  • Make sure the delivery address is clear and complete.
  • If needed, provide additional location instructions to help the courier.

Failed Delivery Attempts

If the courier cannot reach you, or if the address is incorrect, delivery may fail or be rescheduled depending on courier policy. Additional delivery attempts may not always be guaranteed.

Damaged or Incorrect Orders

If your order arrives damaged or incorrect, please contact our support team as soon as possible through WhatsApp and provide clear photos of the product or packaging.

Damaged or incorrect orders are handled according to our Return & Refund Policy.

Track Your Order

To track your order, contact us through WhatsApp and provide your full name, phone number, and delivery address so our team can check your order status.

Shipping Support

For shipping questions, order updates, or tracking support, contact us through WhatsApp:

Contact Shipping Support

Address: 8 Al Merghani, Cairo, El Nozha, 4451426, Egypt